On 13 June Orchard Energy officially launched a new call centre at its Elland office. This has created 30 new jobs within the local community, with more jobs in the pipeline. In the next five years we expect that to create a 60-strong contact centre team. The new call centre will be delivering UK-wide smart meter telesales services to support Providor, also part of the Lakehouse Group, which has recently won a five-year contract with one of the big six energy companies to provide smart meter services.
The call centre will be open six days a week and will support government legislation which will see all homes installed with smart meters by 2020. Orchard Energy’s remit will be to contact customers and arrange for an engineer to install smart meters in their homes.
Gareth Henderson, Managing Director of Orchard Energy, said: “This is a big move for Orchard Energy as we take a step into the domestic market, which has always been part of our long-term expansion plans. We have a strong track record in telesales and to be able to establish the new call centre at our head office will enable us to showcase our telesales expertise as well as cross-sell other products to a wider audience.
“It’s an exciting project and we are proud to be able to create more jobs for the local community as well as contribute to the government’s roll-out of smart meters across the domestic market, which will ultimately help homes across the UK save money on their energy.”