Resident Satisfaction Survey

As part of our customer service policy and our ongoing commitment to continuous improvement, we would be grateful if you could complete this survey for works carried out on your property.

Landlord *

Element e.g. kitchen, bathroom, Roofing, repairs.

Date

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Name *

As part of our customer service policy and our ongoing commitment to continuous improvement, we would be grateful if you could complete our short survey below for the recent works carried out. *

	Totally Dissatisfied	Quite Dissatisfied	Neither Satisfied or Dissatisfied	Quite Satisfied	Totally Satisfied
How satisfied are you with the communication from Foster Property Maintenance?	How satisfied are you with the communication from Foster Property Maintenance? Totally Dissatisfied	How satisfied are you with the communication from Foster Property Maintenance? Quite Dissatisfied	How satisfied are you with the communication from Foster Property Maintenance? Neither Satisfied or Dissatisfied	How satisfied are you with the communication from Foster Property Maintenance? Quite Satisfied	How satisfied are you with the communication from Foster Property Maintenance? Totally Satisfied
How satisfied are you with politeness / attitude of our staff?	How satisfied are you with politeness / attitude of our staff? Totally Dissatisfied	How satisfied are you with politeness / attitude of our staff? Quite Dissatisfied	How satisfied are you with politeness / attitude of our staff? Neither Satisfied or Dissatisfied	How satisfied are you with politeness / attitude of our staff? Quite Satisfied	How satisfied are you with politeness / attitude of our staff? Totally Satisfied
How satisfied are you with our standard of workmanship?	How satisfied are you with our standard of workmanship? Totally Dissatisfied	How satisfied are you with our standard of workmanship? Quite Dissatisfied	How satisfied are you with our standard of workmanship? Neither Satisfied or Dissatisfied	How satisfied are you with our standard of workmanship? Quite Satisfied	How satisfied are you with our standard of workmanship? Totally Satisfied
Were appointments made kept by us?	Were appointments made kept by us? Totally Dissatisfied	Were appointments made kept by us? Quite Dissatisfied	Were appointments made kept by us? Neither Satisfied or Dissatisfied	Were appointments made kept by us? Quite Satisfied	Were appointments made kept by us? Totally Satisfied
Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery?	Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery? Totally Dissatisfied	Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery? Quite Dissatisfied	Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery? Neither Satisfied or Dissatisfied	Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery? Quite Satisfied	Were FPM operatives/contractors easily identified i.e.ID Cards/ Branded Clothing/Van livery? Totally Satisfied
Were work areas left clean and tidy at the end of each day?	Were work areas left clean and tidy at the end of each day? Totally Dissatisfied	Were work areas left clean and tidy at the end of each day? Quite Dissatisfied	Were work areas left clean and tidy at the end of each day? Neither Satisfied or Dissatisfied	Were work areas left clean and tidy at the end of each day? Quite Satisfied	Were work areas left clean and tidy at the end of each day? Totally Satisfied
Did the operative and support staff work safely in regard to COVID-19?	Did the operative and support staff work safely in regard to COVID-19? Totally Dissatisfied	Did the operative and support staff work safely in regard to COVID-19? Quite Dissatisfied	Did the operative and support staff work safely in regard to COVID-19? Neither Satisfied or Dissatisfied	Did the operative and support staff work safely in regard to COVID-19? Quite Satisfied	Did the operative and support staff work safely in regard to COVID-19? Totally Satisfied
How happy are you with the level of service and the overall work which has been completed?	How happy are you with the level of service and the overall work which has been completed? Totally Dissatisfied	How happy are you with the level of service and the overall work which has been completed? Quite Dissatisfied	How happy are you with the level of service and the overall work which has been completed? Neither Satisfied or Dissatisfied	How happy are you with the level of service and the overall work which has been completed? Quite Satisfied	How happy are you with the level of service and the overall work which has been completed? Totally Satisfied

ADDITIONAL COMMENTS:

Resident Satisfaction Survey

01945 586999

info@fpm-ltd.co.uk

Head Office

Regional Offices

Ipswich

Cottenham

Grantham

South East

Wisbech

Norwich

Tonbridge